We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibility to You:

• You will be greeted courteously.
• You have a right to confidentiality.
• You have the right to see your medical records subject to the limitations of the law.
• You will be seen the same day if your problem is urgent.
• You will be informed if there will be a delay of more than 20 minutes for your appointment.
• You will be referred to a consultant when you and your GP agree that it is necessary.
• You will be given the result of any test or investigation on request or at your next appointment.
• Your repeat prescription will be ready for collection within 48 hours of your request.
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibility to Us:

• Please treat all surgery staff with courtesy. Remember they are working under doctors’ orders.
• Do not ask for information about anyone other than yourself.
• Tell us of any change of name or address, so that our records are accurate.
• Only request an urgent appointment if appropriate.
• Home visits should only be requested if you are really too ill to attend surgery.
• Please attend appointments on time or give the practice adequate notice if you wish to cancel. Someone else could use your appointment.
• An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.
• Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.