Appointments can be made via our reception desk Monday to Friday open from 08:30 to 18:00, or by telephone. If you are calling the surgery to make a routine appointment (non-urgent), we ask you call after 10:00 a.m. in the morning.
Consultations with the doctors and nursing staff are by appointment only.
For our Gilwern surgery patients, appointments can be made by telephone or at the reception desk during the branch surgery’s normal opening times. Again, if you are calling the surgery to make a routine appointment (non-urgent), we ask you call after 10:00 a.m. in the morning.
Every effort will be made to offer you an appointment at your convenience and with the doctor of your choice but, due to the varying hours worked by the individual doctors, this is often not possible. If, of course, you feel that your problem is urgent and you need to be seen the same day, the receptionist will fit you in as an “extra” at the end of the doctor’s clinic. Please do not abuse this system as the “extra slots” are there to accommodate patients with genuinely urgent needs.
As appointments are held on our computer system it is important to check in on arrival so that the GP or Nurse knows that you have arrived. You can do this by either using the touch screen automated arrivals system or, if you prefer, by going to reception.
If you are unable to keep your appointment, please let us know as soon as possible as appointments are in great demand and another patient could be seen in your place.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.