UPDATE - Booking Appointments
Appointments can be booked by calling the Practice on 01873 810255
Due to the current situation online appointment booking through My Health Online is temporarily unavailable. You can still use this facility to order your medication.
If you require an appointment with a GP the reception team will be able to book you into a routine Telephone Appointment. Routine medical appointments can be booked from 10 am.
For immediately necessary concerns that cannot wait for a routine appointment, the receptionist will take your contact details and will request information regarding the reason for request. Your name will be added to the triage list and a member of the clinical team will telephone you back later that day. Our triage list is open from 8.30 am to 2 pm.
Most routine Nurse Appointments such as bloods, INR’s and Woman’s Health can be booked by our reception staff. They will give you full instructions, where the appointment will be, directions, where to park and what to do when you arrive.
After the success of our drive through B12 clinic in June we are planning to hold another in September. Details for this will be released closer to the time.
What to expect when attending a face-to-face Appointment
Your Safety is important to us.
We have created a system to protect both patients and staff, minimising contact with others and to help you maintain social distancing and safety when attending the surgery.
When booking the appointment, the Clinician or receptionist will give you instructions and advise where would be best to park. You are asked to arrive as close to your appointment time as possible and wait inside your car until you are called inside.
Our Clinical staff will be wearing Personal Protective Equipment (PPE). Staff wear the PPE to protect you and themselves from catching the virus.
You will be asked to wear a fluid resistant face mask to the appointment - if you do not have one, we can provide one for you. After each patient everything is cleaned down and PPE changed to ensure patient and staff safety.
If you are requested by the GP to attend a face to face appointment in the surgery, please park in the patient car park in one of the “GP appointment parking” spaces. Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late. Please wait in your car for the GP to call you into the building.
Please park in one of the “POD” parking slots in the staff car park at the rear of the building. Due to limited parking at the surgery please be prompt for your appointment, do not arrive early and do not arrive late. Please wait in your car for the Nurse to call you into the POD. (Old physio therapy room)
What is SilverCloud
SilverCloud offers secure, immediate access to online supported CBT (cognitive behavioural therapy) programmes, tailored to your specific needs.
These programmes have demonstrated high improvement rates for depression and anxiety.
It’s flexible – access it anywhere, on your computer, tablet or mobile phone.
It's easy to use - interactive tools and activities make your experience interesting and motivational.
How it works
The programmes consist of seven to eight modules - complete these at your own pace, in your own time.
The goal of each module is for you to take the information and techniques learned - and to start applying them in your day-to-day life.
At regular intervals, your supporter will check your progress and provide feedback and guidance.
We are currently trialing a system called MedLink, which allows our patients to have certain reviews done online. This includes chronic disease reviews (asthma, blood pressure) as well as routine reviews (such as medication reviews & pill checks). Some of our patients will receive a text message, email or letter from us inviting them to complete this online. Once they have done this, the results come back to us and we will be in touch with them.
Online Reviews FAQ
What it is and how it works
• Online consultations tailored to your health
• Each consultation can
o Assess your health
o Provide you with relevant information
o Allow you to highlight any concerns
o Provide valuable information to your doctor or nurse
• Accessible from invites via text message, letter or email
• Available on computer, mobile or tablet
• All your answers held securely and attached to your medical record
Does this replace face-to-face and phone appointments?
• Some consultations offer the option of completing your consultation remotely. This is never obliga-tory
After completing a consultation
• It will always be very clear what (if anything) you need to do next
• Your answers are attached to your medical record and available to the practice team
o Please note this system should never be used for urgent messages to the surgery
• Your answers will be sent to an appropriate clinician (eg asthma nurse) to review and get in touch with you as needed
Please see below list of organisations that could be useful at this time:
Crickhowell Group Practice is working with Accessibility Powys to support patients in the local community, who are unable to attend to collect their Dispensed medication.
Patients wishing to use this service are to contact the group on:
07498 833 913 Between 9am and 5pm
You will be asked to supply some information to the group to assist in the collection. Thank you for your co-operation and support at this unprecedented time.
Due to the current situation please see the below updated opening times for your local Pharmacies:
The Surgery Dispensary opening times are now:
9.15 am - 1.00 pm
2.00 pm - 5.30 pm
10 am - 12 pm and 2 pm - 5 pm
Gilwern / John Williams
9 am - 12 pm and 2.15 pm - 5.30 pm
The Belmont Surgery in Gilwern will be closing sooner than previously announced. It will now be closed with effect from Monday 23rd March, until further notice.
We are sorry for any inconvenience.
Repeat Prescription slips can be handed into Gilwern Chemist.
PLEASE NOTE: Due to high demand please allow 4 working days for your prescription to be processed.
Leg Club is cancelled until further notice. We are sorry for any inconvenience.
Official surgery announcement in light of the coronavirus outbreak.
As a precautionary measure, from Monday 16th March 2020 until further notice we have changed our current appointment system.
All appointment requests will be triaged by a GP or nurse. If they feel you need to be seen they will organise a face to face or conduct a telephone consultation.
For appointments that have already been booked, we are in the process of contacting those patients and offering, if appropriate a telephone consultation or cancelling any non-urgent appointments, such as routine bloods tests, blood pressure check, etc.
If you need to order your repeat prescriptions you may order online, or drop the prescription script in the external drop box, or order on the telephone between the hours of 9 am and 12 noon. Dispensing patients can collect their prescription from the dispensary window in the car park.
Access to the War Memorial surgery will be restricted to only those who have been invited to attend, unfortunately due to limited resources we will be closing the Belmont surgery from 30th March 2020
We hope that you will see this as a positive effort on our behalf to minimise any risk to the community and to ensure that we are able to offer patients appropriate healthcare during this very uncertain time.
For on-going changes please keep checking this website
For advice as regards to the corona virus please contact 111 or visit the below website
The Health Centre will be closed on the afternoons of the following dates:
Wednesday 22nd April 2020
Thursday 11th June 2020
Wednesday 16th September 2020
Tuesday 10th November 2020
Out of Hours
The Out of Hours contact telephone has changed.
If you have a severe problem such as difficulty in breathing, chest pains or heavy bleeding you should call 999.
If you need care that cannot wait until the surgery is open, please ring 111 which is a free number. If phoning from a mobile you may be unable to connect to this number - you will then need to phone 0345 46 47 instead.
Telephone advice on a range of medical conditions is available from NHS Direct 24 hours a day. Their number is 111.
Information on Common Seasonal Illnesses
Here's some handy advice on common seasonal illnesses.
More advice is also available from the @NHSDirectWales Symptom Checker at www.nhsdirect.wales.nhs.uk/SelfAssessments
Everyone needs a bit of support from time to time….
Are life’s problems getting you down? Are you feeling lonely? Having money problems? Are big life decisions making you worry? Are you feeling
stressed, anxious or depressed?
A new service is available in Crickhowell Group Practice run by Brecon and District Mind. It’s called SOCIAL PRESCRIBING and can help
you get the support you need when you need it to improve your mental health and wellbeing.
If you are over 18, you can ask for a patient pack at the surgery reception and make a self-referral by completing a consent form. A Link
Worker will then make contact, talk with you to find out what matters to you and, using their extensive knowledge of community support and
services, will connect you to the appropriate local community and voluntary groups, activities and advice services.
This social prescribing service is part of a two-year joint research project between Mind Cymru and local Minds, funded by Welsh Government.
All collected data is anonymous. We know that social prescribing has really helped people in other areas. By taking part in this initiative you will
be contributing to important evidence that will help plan future health services. Thank you.
We are now holding a monthly clinic with Dr Summors, dedicated to Implanon. Please call the surgery for available dates and times.
Please click on the below link for more information on Shingles.
Dementia Friendly Crickhowell
We are working with local groups in the Crickhowell area to make our town Dementia Friendly. Check out our dedicated webpage here for more information.
New Minor Ailments Service in Powys
Do you need to see the doctor today?
If you think:
you have a common ailment but are not sure about your symptoms or how to treat them with over-the-counter medicines and you need an NHS appointment, you can now get FREE NHS ADVICE AND TREATMENT (where needed) for a range of common ailments from our local community pharmacists instead of seeing the doctor.
- You don’t have to make an appointment.
- You can go along at a time that suits you.
The service is available for the following conditions:
- Athletes Foot
- Backache (acute)
- Cold sores
- Dry skin
- Dry Eye
- Head Lice
- Ingrowing toenail
- Mouth Ulcers
- Nappy rash
- Oral thrush
- Sore throat
- Vaginal thrush
Where no medicine is recommended by the NHS, the pharmacist will give you advice on how to manage the condition.
You can register for Choose Pharmacy at one of the community pharmacies by clicking the following link: Local Pharmacy Details
Please refer to the following guides for more information on this service.
Minor Ailments Leaflet- English
Minor Ailments Leaflet- Welsh
Crickhowell Rotary working for Town's War Memorial Health Centre
Crickhowell Rotary Club are raising funds to fully equip the practice with some brand new examination couches. Read more about this here.