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Rights & Responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibility to You:

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be informed if there will be a delay of more than 20 minutes for your appointment.
  • You will be referred to a consultant when you and your GP agree that it is necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 hours of your request.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibility to Us:

  • Please treat all surgery staff with courtesy. Remember they are working under doctors’ orders.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name or address, so that our records are accurate.
  • Only request an urgent appointment if appropriate.
  • Home visits should only be requested if you are really too ill to attend surgery.
  • Please attend appointments on time or give the Practice adequate notice if you wish to cancel. Someone else could use your appointment.
  • An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
  • Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due.

For a leaflet on your rights and responsibilites please click the link.

http://www.was-tr.wales.nhs.uk/assets/documents/YourInformationyourrights.pdf



 
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